A suitable presentation box or pouch will be selected for each item purchased and will be appropriately packaged to give all the necessary protection. It will be delivered in discrete packaging with no indication of what is inside for insurance purposes.
Please allow 3-5 working days for delivery. All of our prices include delivery for our UK based customers. We ship via Royal Mail and use a suitable service depending on the value of the item. All items above £150 will be shipped by Royal Mail Special Delivery and your item is fully insured whilst it is on it's way to you. Please make sure there is someone trusted at the delivery address to sign for the parcel. Should you not be there to sign for the item the parcel will go to your local sorting depot and a calling card will be left. If paying by credit or debit card over the telephone we can only deliver to the address that the card is registered to.
You may verify the status of your order at anytime with our sales team on 0161 427 9288 Monday to Saturday 9.30am-5.00pm closed on Public Holidays.
Orders can be collected from either our Glossop or Marple Stores as long as this has been agreed prior with the sales team. The person collecting the item must be the person who paid for the goods and must be able to prove their identity.
We are currently only able to accept on-line orders to addresses within the United Kingdom including the Channel Islands. However purchases outside of the UK can be arranged by contacting us at email@example.com. There will be a charge for postage in this case and you may be liable for import duties and taxes when the item arrives in your desired country.
We hope you will be delighted with your purchase, however if you are not entirely happy with your purchase you can return it within 14 days of receipt providing the item is unworn and fit for resale in its original packaging for a full refund (excluding postal charges) via the method by which you paid.
If you are not entirely happy with your item please initially contact us by telephone 0161 427 9288 or email firstname.lastname@example.org to return an item and let us know if you require an exchange so we can check that your preferred item is in stock for you. Please leave a contact telephone number and address in case of queries and we will email you a RETURNS FORM for you to fill in and send back along with your original receipt.
*All earrings are excluded from our returns policy for hygiene reasons. Earrings can only be returned if faulty, in accordance with your legal rights.
When returning an item we strongly advise that you use a signed-for service with insurance such as Royal Mail Special Delivery.
We regret that we can not be held responsible for return postage charges or for any items lost or damaged in transit on the way back to us and refunds will not be processed against these.
Please ensure that the item/s are returned in the orginal box and wrap carefully to ensure they are fully protected in transit and seal well. Please never send any jewellery loose in an ordinary envelope as a standard letter as it could be squeezed out and lost.
Send your items securely wrapped to:
28-32 Market Street