Paul David Jewellery,

Terms & Conditions

This page (and the documents referred to on it) tells you the terms of use on which you may make use of our website (our site) whether as a guest or a registered user.  Please read these terms of use carefully before you start to use the site.  By using our site, you indicate that you accept these terms of use and that you agree to abide by them.  If you are unsure about anything please call us on 01614279288

OUR SITE CHANGES REGULARLY

We aim to update our site regularly and may change the content at any time.  If the need arises, we may suspend access to our site or close it indefinitely.  Any of the material on our site may be out of date at any given time and we are under no obligation to update such material.  All prices are inclusive of VAT, where applicable, at the prevailing rate. VAT NUMBER GB 678 592 863

 

APPLICATION

These terms and conditions will apply to the purchase of goods by you (the Customer or You)  We are Paul David Jewellery a company registered in England and Wales under the number 4398578 whose registered office is 77a High Street West, Glossop Derbyshire, SK13 8AZ.  We have 2 trading addresses that include our registered address above and 28-32 Market Street, Marple, Stockport, SK6 7AD with an email address of info@pauldavidjewellery.com .  Our telephone numbers are 01614279288 and 01457899123, (the Supplier or Us or We)

These are the terms and conditions on which we sell all Goods to you.  By Ordering any of the Goods, you agree to be bound by these terms and conditions.  You can only purchase Goods from this website if you are eligible to enter into a contact and are at least 18 years old.

 

INTERPRETATION

CONSUMER means an individual acting for purposes which are wholly or mainly outside his or her trade, business or craft or profession;

CONTRACT means the legally-binding agreement between you and us for the the supply of goods

DELIVERY LOCATION means the supplier’s premises or other location where the goods are to be supplied as set out in the order

DURABLE MEDIUM  means paper or email or any other medium that allows information to be addressed personally to the recipient, enables the recipient to store the information in a way accessible for future reference for a period that is long enough for the purposes of the information, and allows the unchanged reproduction of the information stored

GOODS means the items advertised on the website that we should be able to supply to you according to the quantity and description as set out in the order.

ORDER means the customer’s request for goods from the supplier as submitted following the step by step process set out on the website.

PRIVACY POLICY means the terms set out in how we deal with confidentiality and personal information received from you via the Website

WEBSITE means our website www.pauldavidjewellery.co.uk on which the goods are advertised.

 

GOODS

Any description of Goods as set out in the website, catalogues, brochures or other form of advertisement is for illustrative purposes only and there may be small discrepancies in size and colour of goods described.

In the case of any Goods made to your specific requirements, it is your responsibility that any information or specification supplied to us is accurate.

All Goods that appear on the website are subject to availability

 

PERONAL INFORMATION AND REGISTRATION

When registering to use our website you must set up a user name and password.  You remain responsible for all actions taken under the chosen user name and password and undertake not to disclose your username or password to any other person.

We retain and use any information strictly under the Privacy Policy.

We may contact you by using e-mail or other electronic communication methods and by pre-paid post and you expressly agree to this.

 

BASIC OF SALE

The description of the Goods on our website does not constitute a contractual offer to sell the Goods.  When an order has been submitted on the website, we can reject it for any reason, although we will endeavour to tell you the reason without delay.

The order process is set out the website.  Each step allows you to check and amend any errors, before submitting the order.  It is your responsibility to check that you have used the ordering process correctly.

A Contract will be formed for the sale of goods ordered only when you receive an email from us confirming the order (Order Confirmation).  The order confirmation will verify that the item is in stock and the correct price of the item. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you if there have been any changes in pricing. You must ensure that the order confirmation is complete and accurate and inform us immediately of any errors.  We are not responsible for any inaccuracies in the order placed by you.  By placing an order you agree to us giving confirmation of the Contract my means of an email with all the information in it (ie the Order Confirmation).  You will receive the Order confirmation within a reasonable time after placing the order, but in any event not later than the delivery of any goods supplied under the Contract.

Any quotation is valid for a maximum period of one day from its date, unless we expressly withdraw it at an earlier time.

No variation of the contract, whether about description or the Goods, fees or otherwise after this has been entered into unless the variation is agreed by the Customer and the Supplier in writing.

We intend that these terms and conditions apply only to a Contract entered into by you as a Consumer.  If this is not the case you must tell us so that we can provide you with a different contract with terms which are more appropriate for and which might, in some respects, be better for you, eg by giving you rights as a business.

 

Ring Sizing Policy

Most of our jewellery items are unique one off pieces and ring sizes vary.  After placing your order we will contact you to give you the opportunity to request a specific size.  Providing this size is within 3 sizes of the standard (L-M for Ladies and S-T for Men) this will be done free of charge.

Please note that any manual method of determining the size such as measuring the circumference of the finger may result in inaccurcies.  

If you dont know the ring size you require at the time of purchase we will send it as it is and each ring can vary in size.  Once you have received the ring and are able to determine the correct size, you can send it back to us for a free first resize as long as it is within 30 days of receiving the ring and the resize is within 3 sizes of the standard (Ladies L-M Gents S-T) However we are unable to take any responsibility for postal charges or items going missing in the post so we advise to repackage item securely and use a secure postal service eg Royal Mail Special. We advise for security reasons not to use the name Paul David Jewellery anywhere on the returns packaging see address below.

PDJ Resize

28-32 Market Street                                                                                                                    

Marple                                                                                                                                        

Stockport                                                                                                                                    

SK6 7AD 

If you have already requested a ring size with your initial order and this turns out to be incorrect, the second resize will be charged at a standard rate of £45 inc VAT. Resizing takes approximately 3-5 working days and you will be notified should this change.  Please note that during December due to it being our busiest period, although we will endeavor to do our very best we may be unable to resize your ring until January.

 

PRICE AND PAYMENT

The price of Goods and any additional delivery or other charges is that set out on the website at the date of the order or such other price that we may agree in writing.

Prices and charges include VAT at the rate applicable at the time of order.

You must pay by submitting your Paypal or Credit/Debit Card details with your order and we can take payment immediately or otherwise before the delivery of the goods.

The price you pay is the price displayed on the website at the time of ordering.  Whilst we make every effort to ensure that all prices are correct , errors sometimes occur.  If such an error in the price of goods ordered is discovered, we will let you know as soon as possible.  You will be given the option of reconfirming the order at the correct price or cancelling the order. If we are unable to contact you we will treat the purchase as cancelled.  If you choose to cancel and have already paid for the goods you will receive a full refund.  

 

DELIVERY

We will deliver the Goods, to the delivery location by the time or within the agreed period or, failing any agreement, without undue delay and, in any event, not more than 30 days after the day on which the contract is entered into.

In any case, regardless of events beyond our control, if we do not deliver the goods on time, you can (in addition to any other remedies) treat the contract at an end if:

A.   we have refused the deliver the goods, or if the delivery on time is essential taking into account all the relevant circumstances at the time the contract was made or you said to us before the contact was made that delivery on time was essential; OR

B.   after we have failed to deliver on time, you have specified a later period which is appropriate to the circumstances and we have not delivered within that period.

If you treat the contract at an end, we will (in addition to other remedies) promptly return all payments made under the contract.

If you were entitled to treat the contract at an end but do not do so, you are not prevented from cancelling the order for any Goods or rejecting Goods that have been delivered and, if you do this, we will (in addition to other remedies) without delay return all payments made under the contract for any such cancellation for rejected Goods.  If the Goods have been delivered you must return them to us.

If any Goods are from a commercial unit (a unit is a commercial unit if division of the unit would materially impair the value of the goods or the character of the unit) you cannot cancel or reject the order for some of those Goods without also cancelling or rejecting the order for the rest of them.

We do not usually generally deliver to address outside England and Wales, Scotland, Northern Ireland the Isle of Man and the Channel Islands.  If however, we accept an order for delivery outside these areas you may need to pay additional postage, import duties or other taxes as we do not pay them.

You agree we may deliver the Goods in instalments is we suffer a stock shortage or other genuine and fair reason, subject to the above provisions and provided you are not liable for extra charges.

If you or your nominee fail, through no fault of ours, to take delivery of goods at the delivery location, we may charge the reasonable costs of storing and redelivering them.

The goods will become your responsibility from the completion of delivery or Customer Collection.  You must if reasonably practicable, examine the goods before accepting them.

In cases where the item is to be collected from one of our stores this must be done within 7 days of placing the order.  The item must be collected by the person who placed and paid for the order and identification and proof of address will be required at the time of collection

 

RISK AND TITLE

Risk of damage to or loss of, any Goods will pass to you once the goods are delivered to you.

You do not own the Goods until payment has been received in full.  If full payment is overdue or a step occurs towards your bankruptcy, we can choose, by notice to cancel any delivery and end any right to use the Goods still owned by you, in which case you must return them or allow us to collect them.

 

WITHDRAWAL AND CANCELLATION

You can withdraw the order by telling us before the contract is made, if you simply wish to change your mind and without giving us a reason, and without incurring any liability.

You can cancel the contract except for any Goods which are made to your special requirements (the Returns Right) by telling us no later than 14 calendar days from the day the contract was entered into, if you simply wish to change your mind and without giving us a reason and without liability, except in that case YOU MUST RETURN TO ANY OF OUR BUSINESS PREMISES THE GOODS IN AN UNDAMAGED CONDITION AT YOUR OWN EXPENSE.  Then we must without delay refund to you the price of those Goods which have been paid for in advance, but we can retain any separate delivery charge.  This does not affect your rights when the reason for the cancellation is any defective Goods.  This returns right is different and separate from the Cancellations Rights below.

This is a distance contract (as defined below) which has the cancellation rights (Cancellation Rights) set out below.  These Cancellation Rights, however so not apply, to a contract for Goods that are made to your specifications or clearly personalised.

Also the Cancellation Rights for a contract cease to be available in the case of any sales contract if the goods become mixed inseparably (according to their nature) with other items after delivery.

RIGHT TO CANCEL

Subject as stated in these Terms and Conditions you can cancel this contract within 14 days without giving any reason.

The cancellation period will expire after 14 days, from the day on which you acquire, or a third party, other than the carrier indicated by you, acquires physical possession of the last of the Goods. 

To exercise the right to cancel, you must inform us of your decision (eg a letter sent through the post or an email).  In any event you must be able to show clear evidence of  when the cancellation was made.  We will communicate  to you an acknowledgement of receipt of such a cancellation in a durable medium eg by email without delay.

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired

EFFECTS OF CANCELLATION  IN THE CANCELLATION PERIOD

Except as set out below, if you cancel this contract, we will reimburse to you all payments received from you.

Deduction for Goods supplied

We may make a deduction from the reimbursed for loss in value of any Goods supplied, if the loss is a result of unnecessary handling by you (ie handling the goods beyond what it necessary to establish the nature, characteristics and functioning of the goods: eg it goes beyond the sort of handling that might be reasonably allowed in a shop).  This is because you are liable for that loss and, if the deduction is not made, you must pay us the amount of that loss.

Timing of reimbursement

If we have not offered to collect the Goods, we will make the reimbursement without undue delay, and no later than;

14 days after the day, we receive back any Goods supplied, or

(If earlier) 14 days after the day you provide evidence that you have sent back the goods and the Goods have been received by us.

If we have offered to collect the Goods or if no Goods were supplied , we will make the reimbursement  without undue delay, and not later than 14 days after the day on which we are informed about your decision to cancel the contract

We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.

If you have received Goods in connection with the contract which you have cancelled, you must send back the goods or return to us at PDJ Returns 28-32 Market Street, Marple, Stockport SK6 7AD without delay and in any event not later than 14 days from the day from the day on which you communicate to us your cancellation of the contract.  The deadline is met if you send back the goods before the period of 14 days has expired.  You agree that you will have to bear the costs of returning the Goods and this must be on the same format on which they were originally sent to the customer and the Goods must carry the correct insurance.

For the purpose of these cancellation rights, these words have the following meanings.

a.    A Distance Contract means a contact concluded between a trader and a consumer under an organised distance sales or service-provision scheme without the simultaneous physical presence of the trader and the consumer, which the exclusive use of one or more means of distance communication up to and including the time at which the contract if concluded;

b.    Sale Contract means a contract under which a trader transfers or agrees to transfer the ownership of goods to a consumer and the consumer pays or agrees to pay the price, including any contract that has both goods and services as its object.

RETURNING GOODS

If you are not entirely happy with your purchase we offer a full refund within 14 days of delivery  providing the item is unworn and fir for resale.  In the unlikely event that the goods turn out to be faulty, damaged or different from those the customer ordered we will make good the item free of charge or refund the item in full.  

All returns are subject to the verification and authentication of the the Paul David Jewellery team. Purchased items with any element of personalization, engraving, bespoke items designed for the client, maybe considered for return and or refund and will be considered on a case by case basis.  

If the purchased item as been in anyway tampered with or altered by the customer, another jeweller or any other third party, any warranty and the return policy will cease to apply and the item becomes non-refundable and non-returnable.  

For health and safety reasons, earrings will not be considered for return.  Earrings can only be returned if faulty, in accordance with your legal rights.

To arrange a return please initially contact us by telephone 01614279288 or email info@pauldavidjewellery.com and let us know if you require and exchange so we can check that your preferred item is in stock for you.  Please leave a contact telephone number and address incase of queries and we will email you a RETURNS FORM for you to fill in and send back along with your original receipt.

Returns of orders will be agreed only where the item as been returned unworn and together with all it's original packaging and any certificates where applicable.  Non return of any certificate or valuation will incur a charge of £250 for a replacement.  You may be charged an additional replacement cost for missing packaging and any other collateral material.  Please note that all clients will need to bear the shipment and insurance costs and be responsible for returning the item in secure packaging and for security reasons we recommend that you do not use the name Paul David Jewellery anywhere on the packaging of your returned item and suggest PDJ Returns instead. We also strongly advise that you use a signed-for and insured service such as Royal Mail Special Delivery depending on the value of the item.  Please ensure the items are are fully protected in transit and sealed well.  Please never send any jewellery loose in an ordinary envelope as a standard letter as it could be squeezed out and lost.

WE REGRET THAT WE CANNOT BE HELP RESPONSIBLE FOR RETURN POSTAGE CHARGES OR FOR ANY ITEM LOST OR DAMAGED IN TRANSIT ON THE WAY BACK TO US AND REFUNDS WILL NOT BE PROCESSED AGAINST THESE.

CONFORMITY

We have a legal duty to supply the goods in conformity with the contract, and will not have conformed if it does not meet the following obligation.

Upon delivery the goods will;

a.    Be of satisfactory quality;

b.    Be reasonably fit for any particular purpose for which you buy the goods which, before the contract is made, you made known to us (unless you do not actually reply, on our skill and judgement) and be fit for any purpose held out by us or set out in the contract; and

c.    Conform to their description as best as possible.

It is not failure to conform if the failure has origin in your materials.

SUCCESSORS AND OUR SUB-CONTRACTORS

Either party can transfer the benefit of this contract to someone else, and will remain liable to the other for its obligations under the contract.  The supplier will be liable for the acts of any subcontractors who it chooses to help perform its duties.

CIRCUMSTANCES BEYOND THE CONTROL OF EITHER PARTY

In the event of any failure by a party because of something beyond its reasonable control;

A.   The party will inform the other party as soon as reasonably practical; and

B.   The party’s obligations will be suspended so far is reasonable, provided that the party will act reasonably, and the party will not be liable for any failure which it could not reasonably avoid, but this will not affect the customer’s above rights relating to delivery and any right to cancel, below.

EXCLUDING LIABILITY

The supplier does not exclude liability for: (i) any fraudulent act or omission; or (ii) the death or personal injury caused by negligence or breech of the supplier’s other legal obligations.  Subject to this, the supplier is not liable for (i) loss which was not reasonable foreseeable for both parties at the time of which the contract was made, or; (ii) loss (eg loss of profit) to the customers business, trade, craft or profession which would not be suffered by a consumer – because the supplier believes the customer is not buying the goods wholly or mainly for its business, trade, craft or profession.

GOVERNING, JURISDRICTION AND COMPLAINTS

The contract (including and non-contractual matters) is governed by the law of England and Wales.

Disputes can be submitted to the jurisdiction of the courts of England and Wales, or where the customer lives in Scotland or Northern Ireland.

We try to avoid any dispute, so we deal with complaints in the following way: If a dispute occurs customers should contact us to find a solution.  We will aim to respond with an appropriate solution within 5 days.

We recomment you print out a copy of these terms and conditions for future reference.  If you have any questions regarding this website or our policies please contact us for futher information.